Caliper Content Services uses content engineering best practices to design the right solution.

Do not invest in a solution without understanding how your content problems are preventing you from achieving your documentation department’s goals.

Which content solution is right for you? It depends. Your customers, their journeys and your products are unique. So, your content solution requirements are unique. There are no silver bullets.

Do not make the mistake of investing in a content solution without a solid understanding of your own needs and requirements. Taking this approach typically results in a solution that fails to help you achieve your goals. Significant money and weeks or months of effort can be wasted.

Caliper Content Services is not limited by working with a single software vendor. We work with many. As part of our analysis and design workshops, we will gain a thorough understanding of your content goals and requirements and determine which software does the best job of satisfying your needs.

Designing an intelligent content solution requires a methodology and experience.

An intelligent content solution is primarily a software solution that integrates multiple functions: intelligent authoring, content management, collaboration, governance, stewardship, publishing, and delivery.

Successful solutions are created by following software engineering best practices perfected over the past 30 years. This engineering process that is specific to developing intelligent content solutions is known as content engineering.

The Content Engineering Process best practice approach includes the following phases:

Best practices ensure success.

Some consultancies sell tool-based solutions and design on-the-fly in what may perceived to be an agile process. This approach does not include a full understanding of your needs and requirements and may miss significant risks. During the past 10 years, Caliper Content Services has developed and perfected its content engineering practices. We minimize the risk and prevent costly surprises late in the build phase.

Caliper Content Services has designed solutions that address key requirements, and are scalable, sustainable, and highly accepted by our users.

The phases of the Content Engineering Process can be easily managed easily in a standard project plan:

Caliper Content Services will provide you with a complete description of the Content Engineering Process including detailed time estimates so that you can schedule participating resources with a minimum disruption to their workdays. Transparency is the key to a successful project.

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